These Terms of Use govern your use of Bubble-Wrap.my ("this website", "we", "us", "our"). By accessing or using this website, you agree to these terms. If you do not agree, please stop using the website.

1. About this website

Bubble-Wrap.my provides information about bubble wrap, bubble wrap and related products, and allows you to send enquiries and request quotations. It is an information and enquiry website.

It is not an online shop. There is no shopping cart, no checkout and no payment gateway. We do not collect, process or store credit card, debit card, online banking or e-wallet details through this website, and no payment is taken here at any stage. Where an order is confirmed, payment is arranged separately through our normal business channels.

We will never ask you for card numbers, banking passwords or one-time passwords (OTP) by WhatsApp, email or through any form on this website.

2. Product information

We aim to keep product descriptions, specifications and images accurate and current. However:

Product images are for illustration. Actual colour, shade and appearance may vary.
Specifications, packaging and availability may change without notice.
Minor variations in dimensions, weight and thickness may occur within normal manufacturing tolerances.
Where a product is described as suitable for a particular use, this is general guidance only. You remain responsible for deciding whether a product suits your goods, your loads and your conditions.
The specification supplied against an order is the one stated in our quotation for that order.

3. Prices and quotations

Our official written quotation is the only binding statement of price and terms. Any price, discount, lead time or delivery arrangement mentioned on this website, in a WhatsApp conversation, by email, by telephone or in any other informal channel is indicative only and is provided for guidance.

Prices shown on this website, where displayed, are indicative and may change at any time without notice.
Figures given during a WhatsApp or email conversation are preliminary. They do not constitute an offer and are not binding on us.
A price becomes binding only when it is set out in our written quotation, and only for the quantity, specification, validity period and terms stated in that quotation.
Unless the quotation states otherwise, quoted prices exclude delivery charges and any applicable taxes or duties.
Where the website or an informal message conflicts with the quotation, the quotation prevails.
Invoices and other billing documents are issued for payment of a confirmed order. They record the agreed terms; they do not replace or vary the quotation.
We reserve the right to correct errors in pricing, specifications or product information at any time, including after an enquiry has been submitted.

4. Enquiries and orders

Submitting an enquiry, a quote list or a message through this website, or through WhatsApp, is a request for a quotation. It is not an order and it does not create a contract.

The order process is:

You send an enquiry with the products and quantities you need.
We issue a written quotation setting out the specification, price, delivery terms, validity period and payment terms.
You confirm your acceptance of that quotation, for example by purchase order or written confirmation.
We confirm the order.

A contract exists only at step four, and its terms are those of the quotation. We may decline or limit any enquiry or order, for example where stock is unavailable or the requested quantity cannot be supplied.

5. Delivery

Delivery terms are those stated in the quotation for your order, including delivery charges, delivery location, incoterms where applicable, lead time and who is responsible for unloading.

Delivery information on this website or in a WhatsApp or email conversation is general guidance only.
Any delivery date given is an estimate and is not guaranteed unless the quotation states otherwise.
Risk in the goods passes on delivery unless the quotation states otherwise.

6. Claims

If goods are damaged, short-shipped or not as ordered, contact us as soon as possible after delivery with your order details and photographs where relevant, so that we can investigate and resolve the matter.

7. Guides and general information

The guides, articles and product advice on this website are general information based on common packaging practice. They are not professional, engineering, safety or legal advice, and they do not take account of your specific goods, loads, equipment or working conditions.

You are responsible for assessing your own requirements, including load stability, workplace safety and compliance with any regulation that applies to your operations.

8. Acceptable use

You agree not to:

Use this website for any unlawful purpose or in breach of these terms
Submit false, misleading or abusive information through our forms
Attempt to gain unauthorised access to the website, its administration system, or any server or database connected to it
Introduce malicious code, or attempt to disrupt or overload the website
Copy, scrape or systematically extract content from this website for republication or commercial use without our written permission

9. Intellectual property

All content on this website, including text, guides, product descriptions, images, graphics, layout and design, is protected by copyright and other intellectual property rights and may not be reproduced, distributed or republished without our written permission.

You may view, download and print pages for your own internal business use, provided you do not remove any notices and do not present the content as your own.

10. Third-party links and services

This website links to other websites and services, including messaging platforms, mapping services and related supplier websites. We do not control those services and are not responsible for their content, availability, terms or privacy practices. Accessing them is at your own risk and subject to their own terms.

11. Availability of the website

We aim to keep this website available and accurate, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw or change any part of the website, including product listings and content, without notice.

12. Disclaimer and limitation of liability

This website and its content are provided on an "as is" basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, including any implied warranty of accuracy, fitness for a particular purpose or uninterrupted availability.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, contracts, goodwill, data or anticipated savings, arising from your use of this website or reliance on its content.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Privacy

Personal data submitted through this website is handled in accordance with our Privacy Policy, which forms part of these terms.

14. Changes to these terms

We may update these Terms of Use from time to time. The version published on this page is always the current one, and it replaces any earlier version. Please check this page from time to time, as continued use of the website after a change means you accept the updated terms.

15. Governing law

These terms are governed by the laws of Malaysia, and you agree to the non-exclusive jurisdiction of the Malaysian courts.

16. Contact

Questions about these Terms of Use can be sent through our contact page.